Who this page is for
You ship an app on your own, or with one or two other people. Support arrives from an in-app widget and a support address, it is a few dozen conversations a week, and most of it is already answered somewhere in your docs. You looked at Intercom, priced the AI on top, priced a feedback board on top of that, and closed the tab.
Intercom is a serious product built for support organisations — teams with rotas, tiers and volume targets. If that is you, it is the better tool and this page will not change your mind. Offload is built for the other shape: one person who would rather be writing code at 2 a.m. than answering the same question for the twentieth time.
The stack, priced
The usual indie setup is three products: a seat to talk to customers, an AI agent to deflect the easy questions, and a public board so feature requests stop living in a text file.
| Line | Typical stack | Offload |
|---|---|---|
| Inbox seat | Intercom, $39 / seat / month | included |
| AI answers | Fin, $0.99 per resolution — about $99 for 100 resolutions | 300 resolutions included, then $0.08 each |
| Feedback board | Canny, from $79 / month | included |
| Monthly total | about $217 | $29 per app |
Worked example: one seat, 300 conversations a month of which roughly a third are resolved by AI, one board. Vendor list prices at the time of writing — check theirs, they move.
What is actually different
| Offload | Intercom + Fin + Canny | |
|---|---|---|
| Built for | One-person teams and small SaaS | Support teams, from small to enterprise |
| Pricing unit | Per app, flat | Per seat, plus per-resolution AI, plus board |
| Feature gating | Every plan has every feature; plans differ by volume | Features unlock by tier |
| Feedback board | Built in, fed automatically from conversations | Separate product, fed manually |
| Answer sources | Your docs, your site, a synced GitHub repo, your corrections — nothing else | Help centre and connected content |
| When nothing is grounded | Refuses, escalates, tells the customer a human will reply | Configurable hand-off |
| Auto-send control | A confidence floor you set, calibrated on your own outcomes | Per-topic configuration |
| After a wrong answer | Thread frozen out of auto-send, correction becomes a regression test | Manual correction of the source content |
| Setup owner | The developer, in about ten minutes | Usually an onboarding process |
The row that matters most is the third from the bottom. Every AI support tool will answer whatever it is asked; the useful question is what it does when your documentation has no answer. Offload treats refusing as a normal outcome, hands you the thread, and tells the customer a human is coming.
Where Intercom is the better choice
- You have a support team with shifts, assignment rules, SLAs and reporting on all of it.
- You need outbound product tours, in-app messaging campaigns or lifecycle marketing in the same tool.
- You depend on a large app ecosystem, or on a specific CRM integration Offload does not have.
- You need phone or social channels alongside chat and email.
Offload does one loop well — answer from your own material, hold back what it is not sure of, turn the rest into a roadmap. Everything outside that loop is somebody else's product.
Moving over
- Point Offload at your docs, your site, or a GitHub repo. That knowledge base is the only place answers can come from.
- Test it in the widget, correct what is wrong, and set the floor you are comfortable with. Most people start at 95 and walk it down.
- Drop the widget into your app — web, or the React Native SDK — and connect the Gmail behind your support address. No DNS change, no downtime, reversible in one click.
- Intercom conversation import is on the roadmap; docs, site crawl and GitHub sync work today.
Intercom, Fin and Canny are trademarks of their respective owners. This comparison is written by Offload, uses each vendor's published list prices, and is not endorsed by any of them.
One tool, $29 a month, every feature on every plan.
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