AI support and feedback inbox for indie apps

It knows when
it doesn’t know.

Offload answers your customers from your own docs, attaches its sources to every draft, and holds back everything it isn’t sure of.

Join the waitlist

Free to start · no card required · replies in your customer’s language

Product demo: Offload answers a customer question from the docs and auto-sends it above your confidence floor, holds a lower-confidence draft for one-key approval, and answers a French customer in French while you review in English, then files the feature requests and bug reports it spotted.

while you slept · 55 answered

live

the product

Four screens, one loop.

A question arrives, it gets answered from your own material, and whatever is left over becomes your roadmap.

inbox

Every draft shows its source and its score.

Above the floor you set, the reply sends itself at 2 a.m. Below it, the draft waits with its sources attached: approve, steer, or take over.

setup

Ten minutes, then it runs.

Three steps, in this order. The first one is the whole product.

1

Connect

Point it at your docs, crawl your own site, or sync a GitHub repo, then connect the inbox behind your support address.

2

Teach

Watch it answer, correct what comes out wrong, and set the confidence floor you are actually comfortable with.

3

Let it answer

It clears the easy half overnight. You wake up to the handful of questions that were worth your morning.

pricing

Priced for one person

Every plan has every feature. Plans differ by volume, not by unlocks.

Free

$0

For your first real users.

  • 1 app
  • 20 AI resolutions2 / month
  • Widget, email, board, calibration
Join the waitlist

Pro

$29 /mo per app

For shipping indies with real volume.

  • 300 AI resolutions2 / month per app
  • Then $0.08 per resolution
  • Everything in Free
Join the waitlist

Studio

$99 /mo

For indies who kept shipping apps.

  • 5 apps, one inbox
  • 1,500 AI resolutions2 / month
  • Everything in Pro
Join the waitlist

Prices in USD, billed monthly, no commitment. Paid plans only start after you confirm checkout.

faq

Questions we get

The six that come up before anyone signs up.

What happens when the AI is wrong?

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Three things happen. The wrong answer counts against its calibration. The thread is marked contested and never auto-answers again, so a human closes it. And your correction becomes a knowledge-base entry plus a regression test the agent has to keep passing.

How does Offload answer from my docs?

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Offload answers from your knowledge base only: docs you import, pages crawled from your site, files synced from a GitHub repo, and corrections you make. It searches with its own queries and reformulates until an answer is grounded. If it isn’t there, it says so and escalates to you instead of improvising.

Is Offload a good Intercom alternative for indie developers?

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Offload replaces the usual stack of an Intercom seat ($39/mo), Fin AI (~$0.99 per resolution) and a Canny board ($79/mo), roughly $217/mo for 300 conversations, with one $29/mo tool built for one-person and small SaaS teams rather than support departments.

Does Offload speak my customers’ languages?

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Yes. Offload detects each customer’s language and replies in it (French, German, Spanish, and more) while you review everything in your own language. Same sources, same confidence score, and a language gate that blocks any reply in the wrong language.

Can I import my existing setup?

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Docs, site crawl, and GitHub sync ship today. Intercom conversation import is coming. Email works by connecting the Gmail account behind your support address: no migration, no downtime, reversible in one click.

Is my data training someone’s model?

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No. Your conversations ground answers for your workspace only. Corrections you make stay in your workspace and nowhere else.

Offload is almost ready.

No spam. One email when your early-access place is ready.